Talk to
a person.
Three inboxes, all read by people who made the product. Pick the one that fits and we will come back to you.
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Hours
Mon–Fri · 09:00–18:00
Trade and manufacturing enquiries answered within two working days. Consumer questions usually same day.
Manufacturing
Want us to make pouches for your brand? Private label, custom formulation and contract manufacturing have their own team and their own form.
Consumer
Same day, usually
Product and order questions go directly to our in-house operations team, not an automated ticketing queue.
Trade
Two working days
We verify every licence before we quote. That is the delay, and we are not going to shorten it.
Complaints
Escalated on arrival
Anything flagged as a complaint is escalated directly to our senior quality lead. Batch numbers help — they are on the tin base.